How the Post Office wrecked the lives of its own workers
By Richard Brooks & Nick Wallis
CONCEIVED in 1996 as one of the first private finance initiative (PFI) contracts, between the Post Office and the Benefits Agency on the one hand and computer company ICL on the other, the Horizon IT system had an unpromising start. It had been set up to create a swipe card system for payment of pensions and benefits from Post Office branch counters. But, as with most mega-IT projects of the time, it soon fell victim to over-ambition, management consultancy snake oil and the inability of a PFI contract to deliver a complex public service.
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Tories prove they are the party of diversity… Hitler denies link with Trump… Labour starts giving free jabs to public… Plunging birthrate hits Nurseryland… World furiously warns Israel it will do nothing… Nadine Dorries: My Struggle with Bozempic… Dame Jilly Cooper: Me and My Spoon… Boris Johnson denies his memoir ever happened… Elon Musk’s Diary, as told to Craig Brown
Generation game
Old Sparky on the fading of the Drax flame
A new leaf
Why the Mail has mellowed on CBD products
Budget budge
Which Labour MP wanted a “radical overhaul of the tax system”?
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Generation game
Old Sparky on the fading of the Drax flame
A new leaf
Why the Mail has mellowed on CBD products
Budget budge
Which Labour MP wanted a “radical overhaul of the tax system”?
Read these stories and much more - only in the magazine. Subscribe here to get delivery direct to your home and never miss an issue!
