How the Post Office wrecked the lives of its own workers
By Richard Brooks & Nick Wallis
CONCEIVED in 1996 as one of the first private finance initiative (PFI) contracts, between the Post Office and the Benefits Agency on the one hand and computer company ICL on the other, the Horizon IT system had an unpromising start. It had been set up to create a swipe card system for payment of pensions and benefits from Post Office branch counters. But, as with most mega-IT projects of the time, it soon fell victim to over-ambition, management consultancy snake oil and the inability of a PFI contract to deliver a complex public service.
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Trump sets out plan for first 100 minutes in office… Pearsongate: Is this the biggest threat to freedom of speech the world has ever known?… Turkeys vote resoundingly for Christmas… Democrats ‘failed to understand concerns of ordinary billionaires'… BIDEN TO START WW3 BEFORE TRUMP DOES… The Dail-Xi Beijingograph: Nothing bad happens… The Service of Holy Resignation of An Archbishop… Jamie Oliver's recipe for disaster… Nigel Slater's magic moments, as told to Craig Brown
Right up front
Kemi Badenoch's self-promotion at the Post Office inquiry
Leagues apart
MD on the NHS's sack race
Rays of sunshine
The Florida supremacy in Trump's US
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Right up front
Kemi Badenoch's self-promotion at the Post Office inquiry
Leagues apart
MD on the NHS's sack race
Rays of sunshine
The Florida supremacy in Trump's US
Read these stories and much more - only in the magazine. Subscribe here to get delivery direct to your home and never miss an issue!
