How the Post Office wrecked the lives of its own workers
By Richard Brooks & Nick Wallis
CONCEIVED in 1996 as one of the first private finance initiative (PFI) contracts, between the Post Office and the Benefits Agency on the one hand and computer company ICL on the other, the Horizon IT system had an unpromising start. It had been set up to create a swipe card system for payment of pensions and benefits from Post Office branch counters. But, as with most mega-IT projects of the time, it soon fell victim to over-ambition, management consultancy snake oil and the inability of a PFI contract to deliver a complex public service.
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Stocking-fillers, including the Lord Alli gift card
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Who had the least shame this year in the publishing world
Prize Crossword
Take on Cyclops for your chance to win £250
Read these stories and much more - only in the magazine. Subscribe here to get delivery direct to your home and never miss an issue!
