Justice Lost In The Post
How the Post Office wrecked the lives of its own workers
By Richard Brooks & Nick Wallis
CONCEIVED in 1996 as one of the first private finance initiative (PFI) contracts, between the Post Office and the Benefits Agency on the one hand and computer company ICL on the other, the Horizon IT system had an unpromising start. It had been set up to create a swipe card system for payment of pensions and benefits from Post Office branch counters. But, as with most mega-IT projects of the time, it soon fell victim to over-ambition, management consultancy snake oil and the inability of a PFI contract to deliver a complex public service.
Download this Report here [ pdf ]
ONLY IN THE MAGAZINE
In This Issue
Nursery Times: Lord Alli Baba scandal... Putin threatens World War 3 unless he is allowed to carry on with World Special Military Operation 3... Sally Rooney Bingo... How to avoid Labour stealing all your money on Budget day... Lines on the demise of the Evening Standard... What unlikely job will Baroness Owen be given next? ... Israel denies it carried out major attack it clearly carried out... Mossad Mart product recall... Who should be the next Prince Andrew? asks James Bond
Sally forth
Rooneymania grips the Times
Western front
Somerset's job-juggling new MP
Free booze
Labour's lobbyist-funded conference parties
Read these stories and much more - only in the magazine. Subscribe here to get delivery direct to your home and never miss an issue!
Sally forth
Rooneymania grips the Times
Western front
Somerset's job-juggling new MP
Free booze
Labour's lobbyist-funded conference parties
Read these stories and much more - only in the magazine. Subscribe here to get delivery direct to your home and never miss an issue!
