How the Post Office wrecked the lives of its own workers
By Richard Brooks & Nick Wallis
CONCEIVED in 1996 as one of the first private finance initiative (PFI) contracts, between the Post Office and the Benefits Agency on the one hand and computer company ICL on the other, the Horizon IT system had an unpromising start. It had been set up to create a swipe card system for payment of pensions and benefits from Post Office branch counters. But, as with most mega-IT projects of the time, it soon fell victim to over-ambition, management consultancy snake oil and the inability of a PFI contract to deliver a complex public service.
Download this Report here [ pdf ]
ONLY IN THE MAGAZINE
In This Issue
Ironyometer victim of UK riots… Team GBH triumphs!… Opening ceremony of British Riot Olympics 'watched by millions'… Dee Nial: Ex-Conservative MP writes for the Eye… Obesity epidemic 'linked to sport'… Future of navel gazing in doubt… New head of Hydra appointed… Hopes rise for widening Middle East conflict… Strictly announces new American dance: The Tim Walz… Adele: My historic speeches, as told to Craig Brown
Screen wipe
The BBC's desperate post-Huw Edwards purge
Carbon rod
Ed Miliband faces a dilemma over tree-burner Drax
War footling
Elon Musk's latest display of wilful ignorance
Read these stories and much more - only in the magazine. Subscribe here to get delivery direct to your home and never miss an issue!
Screen wipe
The BBC's desperate post-Huw Edwards purge
Carbon rod
Ed Miliband faces a dilemma over tree-burner Drax
War footling
Elon Musk's latest display of wilful ignorance
Read these stories and much more - only in the magazine. Subscribe here to get delivery direct to your home and never miss an issue!