Justice Lost In The Post
How the Post Office wrecked the lives of its own workers
By Richard Brooks & Nick Wallis
CONCEIVED in 1996 as one of the first private finance initiative (PFI) contracts, between the Post Office and the Benefits Agency on the one hand and computer company ICL on the other, the Horizon IT system had an unpromising start. It had been set up to create a swipe card system for payment of pensions and benefits from Post Office branch counters. But, as with most mega-IT projects of the time, it soon fell victim to over-ambition, management consultancy snake oil and the inability of a PFI contract to deliver a complex public service.
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Case review
Part two of MD's verdict on the Lucy Letby trial
US-Eye
All change in the presidential race
Labour pains
Guardian columnists are full of post-election gloom
Read these stories and much more - only in the magazine. Subscribe here to get delivery direct to your home and never miss an issue!
